Status Pages
Incident updates & maintenance
Keep customers informed during incidents and planned work.
A status page isn't just a row of green dots — it's how you communicate during an event. WatchFor supports both incident updates and scheduled maintenance.
Incident updates
When something is wrong, post updates in your own words so customers know you're on it and what to expect.
- Updates appear on the page in a timeline (e.g. Investigating → Identified → Monitoring → Resolved).
- Incident templates let you start from a consistent message instead of a blank box.
- These customer-facing updates are entirely separate from your team-only internal notes.
Scheduled maintenance
Announce planned work ahead of time so it's expected, not alarming:
- Pick a window with a custom time picker.
- The page shows the upcoming maintenance to visitors.
- During the window, alerts are suppressed and the downtime is treated as planned.
Manual state
You can also set a component's state by hand when reality is ahead of the monitors — for instance flagging a degraded third-party dependency before your own checks catch it.
Pair clear public updates with internal notes: customers get the calm summary, your team keeps the detailed investigation private.