Alerting & Incidents
Internal notes
Private, team-only notes on an incident — with mentions, pins and reactions.
While an incident is open, your team needs somewhere to coordinate that isn't your public status page. That's what internal notes are for.
Team-only by design
Internal notes live on the incident view and are visible only to your organization. They never appear on a public status page or in customer-facing updates.
What you can do
- Write notes as you investigate — findings, theories, links, next steps.
- @mention teammates to pull them in; mentioned people are notified by email.
- Pin the most important note so it stays at the top.
- React to notes with an emoji — agree, disagree, or flag a false lead — to weigh in without adding noise.
Notes vs. status updates
| Audience | Where it shows | |
|---|---|---|
| Internal note | Your team only | Incident view |
| Status update | Your customers | Status page |
Use internal notes for the messy reality of debugging, and status updates for the clear, customer-friendly summary.
Internal-note activity is also captured in your activity log.